Purge
Return to Administration
Overview
The Purge feature is a utility that helps you reduce the size of your database by permanently deleting old requests. Using the Purge utility requires “ServicePRO Administrator” privileges.
WARNING: We strongly recommend that you back up your ServicePRO database before running the Purge function. When the requests are deleted, they are removed completely from the ServicePRO database and cannot be re-activated.
After you have backed up your database and are certain that you are ready to purge your system of old requests, complete the following steps:
Navigation
- Navigate to the left-hand side menu underneath the ServicePRO icon.
- Scroll to the Administration tab, and click on the Purge option as highlighted below.
Purge Navigation
Using the Purge Utility
- Before using this (or any) ServicePRO utility, be sure that you have backed up your database
- From the left-hand side menu, select ‘Administration’
- From the Administration tab, click on Purge.
Purge Requests - Select a date on the calendar. All requests before this date will be deleted permanently.
- Click on the Purge button.
- ServicePRO will ask: “Are you sure you want to purge all the closed requests before <date>?"
- Ensure the date is correct then click on the Yes button.
- When the purge is complete, ServicePRO will confirm: “All requests closed before (the date you selected) are purged.”
Your database size will decrease, and the purged requests will no longer exist. - Click on the OK button to close the dialog box.