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ServicePRO Rewrite 14.3.1 Version

Updates and Changelog

What's new in ServicePRO? Check out the New Features

• Technical Documents
• New Maintenance Releases
• Basic Authentication Deprecation in Exchange Online
  
• Microsoft turned off Basic Authentication in Exchange online beginning October 1st, 2022. Microsoft turned off Basic Authentication for the following protocols: MAPI, RPC, Offline Address Book (OAB), Exchange Web Services (EWS), IMAP, Exchange ActiveSync (EAS) and Remote PowerShell.
  
  If your ServicePRO email integration is currently configured to use basic Authentication, please contact our Technical Support to switch to OAuth 2.0 EWS Authentication today! Contact Us

• ServicePRO is now Azure compliant and works seamlessly with Azure cloud.
  You can now use your existing Azure subscription to host ServicePRO. If you are interested, please contact ServicePRO Support Team for more information. Contact Us

• ServicePRO's Action Plan for addressing the disabling of EWS in Exchange Online by Microsoft, starting October 1, 2026. As of October 1, 2026, Microsoft is set to start blocking EWS requests from non-Microsoft apps to Exchange Online. As detailed in the below Microsoft article, this change will only apply to Microsoft 365 and Exchange Online. EWS requests will continue to work with On-Premise Exchange. https://devblogs.microsoft.com/microsoft365dev/retirement-of-exchange-web-services-in-exchange-online/.
• Patch for ServicePRO 14.2.22.x - Patch version 14.2.22.64 for ServicePRO 14.2.22.x for addressing the EWS Disabling for Office 365 Mailboxes, is released on July 16, 2026 to include the implementation of a new Mail Server Type option called “Microsoft 365 Outlook” under System Email Account Setup and User Mail Server Settings. If you are currently using ServicePRO 14.2.22.x OR a lower version, please contact the ServicePRO Support Team to receive this patch version. Please refer to the detailed user guide for this new implementation at Microsoft 365 Outlook Server Type-14.2.22.x
• Patch for ServicePRO 14.3.1.x version - Patch version 14.3.1.515 for ServicePRO 14.3.1.x for addressing the EWS Disabling for Office 365 Mailboxes, is released on August 20, 2026 to include the implementation of a new Mail Server Type option called “Microsoft 365 Outlook” under System Email Account Setup and User Mail Server Settings. If you are currently using ServicePRO 14.3.1.x version, please contact the ServicePRO Support Team to receive this patch version. Please refer to the detailed user guide for this new implementation at Microsoft 365 Outlook Server Type-14.3.1.x
• In addition, if you are using ServicePRO’s Calendar Synchronization Service, the availability of Microsoft Graph API implementation for that component will be made available in a later patch towards the end of Q4, 2026.

Featured Content

ServicePRO is a web application that can be run from web browsers on desktops, tablets, and mobile devices. It’s a single web application for both privileged users’ access and end users’ access.

To use the functionalities listed below in ServicePRO, please run ServicePRO on a device with a higher screen resolution/browser size (1024X768 or higher):

• Design Modules (All)
• Asset Modules (All)
• Setup Modules (All)
• Role-Based Access Control (RBAC) on ServicePRO Enterprise Edition
• Home Page Designer
• Analytics (Standard Reports, Custom Reports, Charts, and Queries).
• Audit My Workstation
• Screen Sharing

ServicePRO version 14.3.1.x onwards does not have an app in the stores. However, you can install it as an app after browsing to your ServicePRO Application URL in a supported browser.

Read more about installing and using ServicePRO as an app.

Getting Started

New to ServicePRO? Get started with some of the following pages:

ServicePRO Home Page - Interactive User Interface	End User Interface

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