Sample 2: Forward emails with a specific subject line

Back to Business Rule Examples

Select the System email account that you would like to Monitor

NOTE: This can be applied to more than one System Email Account configured in ServicePRO.

Please see how to configure multiple System Email Accounts.

General Tab

Set Conditions to include emails with specific words in the subject line:

Conditions Tab

Set the Workflow to include the folder you want the request to go to, and what category to put it under:

Workflow Tab

Create an Email notification with the following:

(Please note this is just a sample, Email template can be customized to your needs)

Email Template

Notification Tab